Delivering bad news is always a difficult task. Managers who give bad news to their employees experience physical and emotional problems similar to those on the receiving end. If you find yourself in the role of a manager and you need to deliver bad news in the workplace, just remember to outline the 5 W’s: Who, What, Where, When, and Why. These will help you keep the situation under control.
via Visualistan http://bit.ly/2qtIl6q