Speed is Not the Currency of Satisfaction in Customer Service

Many companies agree: it’s not easy to hug your haters. But doing so makes business sense. Businesses that answer every complaint, in every channel, every time are businesses that consistently exceed customer expectations. They create advocacy gains that translate into real revenue. You don‘t have to hug haters faster, you have to hug them across […]

via Social Fresh http://bit.ly/1LcpZ2i

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