Chat Is Dead

The news is surprising. After all, for years we’ve only read and heard good things about live chat. Users love it, and these are people who are always in search of ever more instantaneous answers to their questions. Businesses, for their part, are crazy about it: lowered processing costs for incoming messages, increase in sales, greater proximity to users. And the impressive expansion of chat software for businesses drives this home, to the four corners of the world.

via Social Media Today RSS http://bit.ly/1DPemaa

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